Refund policy

 

Thank you for shopping at Thimbles and Needles. We want you to be happy with your purchase. Please read our returns and refunds policy below.

 

Digital Quilt Patterns (PDF Downloads)

• Due to the nature of digital products, all sales of digital quilt patterns are final.
• Once a PDF has been purchased and downloaded, it cannot be returned or refunded.
• If you experience issues accessing or downloading your files, please contact us - we’ll be happy to help resolve the problem.

 

Printed Quilt Patterns

• Printed quilt patterns may be eligible for a refund or replacement if they arrive damaged, defective, or incorrect.
• To request a return or replacement, please contact us at info@thimblesandneedles.com within 7 days of receiving your order.
• To process your claim, we may request photos of the damaged or incorrect item.
• Refunds will be issued to your original payment method once your return is approved.

 

Conditions for Returns (Printed Patterns)

• Returned items must be unused and in their original packaging.
• We do not accept returns for change of mind.
• Customers are responsible for return shipping costs unless the item was sent in error or arrived damaged.

 

Exchanges

• We only replace printed quilt patterns if they are defective or incorrect.
• If you need an exchange for the same item, please contact us within 7 days of delivery.

 

Non-Returnable Items

• Digital quilt patterns (PDFs)
  

 

Questions

If you have any questions about this policy or need help with an order, please contact us at info@thimblesandneedles.com